Welcome to Serena Retreats
By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before engaging with our offerings.
1. Services
Serena Retreats provides travel planning, itinerary design, corporate travel management, event planning, wedding coordination, conference organization, and cruise ship booking services. All services are subject to availability and tailored to client requirements.
2. Bookings and Payments
- All bookings must be confirmed in writing through our official communication channels.
- Payments are to be made as agreed upon at the time of booking.
- Pricing may vary depending on location, availability, and seasonal factors.
3. Cancellations and Refunds
- Cancellation policies vary based on the type of service booked.
- Refunds, where applicable, will follow the specific terms outlined at the time of confirmation.
4. Responsibilities
- Serena Retreats is committed to ensuring accurate and reliable service delivery.
- Clients are responsible for providing correct details during booking (such as travel dates, guest information, and preferences).
- Serena Retreats is not liable for delays, cancellations, or changes caused by external factors such as weather, transportation issues, or unforeseen circumstances.
5. Event & Travel Conduct
Clients are expected to behave responsibly during all events and travel experiences. Any damages or violations of rules at venues, accommodations, or cruise ships will be the client’s responsibility.
6. Modifications to Services
Serena Retreats reserves the right to update or modify its services, terms, and conditions at any time. Any significant changes will be communicated through our website.
7. Contact
For inquiries regarding these Terms and Conditions, you may contact us at:
📧 [email protected]